Job Summary
Amgen ServiceNow HR Service Delivery Manager remote type On Site Career Category Human Resources Job Description Role Summary We are seeking an experienced Portal Performance Manager to lead the performance, optimization, and user experience of our MyHR portal, built on the ServiceNow platform. This role will be responsible for driving continuous improvement of the HR portal's usability, responsiveness, content effectiveness, and service delivery performance to ensure an engaging and efficient digital employee experience. As a key interface between HR, IT, and end users, you will blend technical knowledge, user experience insight, analytics, and business acumen to evolve the portal as a key channel for global HR services. Key Responsibilities Portal Performance & Optimization Monitor and manage end-to-end performance of the MyHR portal on the ServiceNow platform. Analyze portal usage data and performance metrics (load time, page hits, click-through rates, etc.) and drive improvements. Implement optimization strategies for faster loading times, improved accessibility, and intuitive navigation. User Experience Management Partner with HR, UX/UI teams, and ServiceNow developers to enhance portal usability and design. Gather and incorporate user feedback to ensure a continuously improving employee self-service experience. Maintain a consistent and branded digital HR experience across multiple employee journeys. Content & Knowledge...
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