Process Manager

Job Summary

Skip to main content. View More Jobs Process Manager Mumbai, Maharashtra, India Trending Job Description Key Responsibilities - Lead and mentor a team of L1 Operations Specialists. - Monitor daily queue health and workload distribution. - Conduct shift briefings and operational handovers. - Provide real-time coaching and floor support. - Monitor adherence to schedules and productivity targets. - Support onboarding and training of new team members. - Handle complex contractor validation scenarios. - Review and approve exception requests. - Coordinate with field operations, engineering, and customer teams. - Ensure critical work authorizations are completed within SLA. - Perform operational risk assessments when required. - Review audit findings and implement corrective actions. - Identify and support AI-enabled and automation-led transformation initiatives. - Serve as the primary escalation point for L1 analysts. - Provide operational insights and trend analysis. Required Qualifications - Bachelor's degree preferred. - 5–7 years of experience in telecom operations, network provisioning, service orchestration, or NOC. - Minimum 2 years of team leadership experience. - Readiness to work in 24x7 environment Preferred Skills - Strong understanding of telecom service...