IT Support Manager

Job Summary

Zoom uses cookies on this site to improve performance, for analytics and for personalization.Please see ourCookie Policyfor d etails and information on how to adjust your cookie s settings.As a candidate for employment at Zoom, your personal data can be processed as described in our Privacy Policy. Zoom Careers Home IT Support Manager What you can expect The Support Manager is responsible for leading a team that delivers internal IT support services and reports to the Support Services Manager. This is a critical role as our employees depend on reliable IT solutions and services to deliver happiness to our customers worldwide. About the Team The IT Support Services team responsible for end-to-end employee technology support across Zoom's India operations. Our team operates with a data-driven, service-excellence mindset using ITSM best practices. We exist to ensure every Zoom employee has the tools and support they need to do their best work. Responsibilities Leading and developing a team of support engineers across desktop support, ITAM, and service management, fostering growth through coaching and mentoring. Driving predictable delivery of team work while maintaining...