Job Summary
Amgen Manager Business Performance & Customer Insights (Analytics & SAP/OTC Performance Focus) remote type On Site Career Category Supply Chain Job Description Manager Business Performance & Customer Insights Location: Hyderabad Function: GCX-OTC (Global Customer Experience & Order-to-cash) Reports To: Associate Director Business Performance & Customer Insights Role Overview The Manager, Business Performance & Customer Insights is responsible for translating global GCX-OTC (Global Customer Experience & Order-to-cash) strategy into trusted performance insights, scalable data products, and governance mechanisms that improve customer experience and order-to-cash outcomes. This role acts as a key execution partner to senior leadership by connecting operational priorities, customer pain points, and enterprise data capabilities into clear decisions and measurable business impact. The role balances hands-on analytics delivery with strategic ownership of the GCX-OTC analytics operating model. This includes establishing a governance framework for metrics and data products, managing the data product lifecycle from vet-build-sustain-sunset, enabling self-service adoption, and reinforcing a culture of data-driven continuous improvement across global regions and cross-functional partners. Key Responsibilities Business Performance & Customer Insights Strategy - Translate global GCX-OTC objectives into a performance measurement roadmap, KPI framework, and prioritized analytics portfolio for customer experience and order-to-cash operations. - Develop and sustain insights across order...
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