Job Summary
ExploreEarly CareerIndiaCustomer SuccessGeneral & AdministrativeEngineering, Product, & DesignMarketingSalesRetailStrategic Cuisines LocationsAll LocationsAustraliaCanadaIndiaIrelandTaiwanUKUS See all jobs Life At ToastInclusion & ImpactEmployee NetworksToast.orgOur BenefitsFAQBlogLife at Toast BlogToast Tech BlogAwardsLeadershipNews Your Settings Kiosk mode Senior Customer Care Tech Specialist Customer Success Senior Customer Care Tech Specialist R14911 Bengaluru, Karnataka, India Customer Success Add to favorites View favorites Toast is driven by building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.Customer Care Advisors (CCAs) are pivotal stakeholders in responding to and resolving escalated account issues, such as credits and billing inquiries, to meet customer needs. As a CCA, you will be a part of the Account Operations campaign, and assist customers with Toast contracts and billing-related inquiries, offering support for modifications, credits, and account adjustments. A day in the life (Responsibilities) As a Senior Customer Care Specialist for our Toast product, you'll be the first point of contact for our restaurant customers providing top-notch support via Chat, Voice, and Casework(Blended) channels. You will: Deliver exceptional customer experiences by solving technical and...
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