Job Summary
(https://jobs.ashbyhq.com/supabase) Support Engineer (AMER) Location Remote Employment Type Full time Location Type Remote Department Growth Overview(https://jobs.ashbyhq.com/supabase/e4e3ccb7-7b7d-42a2-be0f-26cbb5ae4abd)Application(https://jobs.ashbyhq.com/supabase/e4e3ccb7-7b7d-42a2-be0f-26cbb5ae4abd/application) Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues(https://github.com/supabase/supabase/issues)). Identify where internal tooling might be developed or obtained to improve support efficiency. Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: Experienced in customer support, with 3+ years of experience providing developer support to...
Unlock Full Details & Apply
Sign in to view the full job description, apply directly on the company portal, and save this job to your AI tracker.
Sign In to Apply