Manager, Group Financial Crime Compliance Fiserv Operations-4

Job Summary

Introduce Yourself Manager, Group Financial Crime Compliance Fiserv Operations-4 Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. ROLES AND RESPONSIBILITIES AML Systems & Operational Support Provide daily support for AML solution-related issues, including: Suspicious Transaction Monitoring & Reporting (STR) Watch List Filtering (WLF) Real-Time Screening (RTS) Customer Due Diligence (CDD) Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations. Assist AML users with business-related system issues and queries. Escalate critical incidents to the Business Owner that may impact business operations. Escalate high-impact system issues to the System Owner/ Application support team to ensure timely resolution and system availability. Support migration of static and transactional data between core systems. Project & Delivery Support Assist in the implementation of group-wide AML solutions across multiple entities in Asia...