Director of Support Engineering - Americas

Job Summary

(https://jobs.ashbyhq.com/ashby) Director of Support Engineering - Americas Location Remote - US Employment Type Full time Location Type Remote Department Customer Success Customer Support Deadline to Apply August 28, 2026 at 4:00 AM UTC Compensation Tier 1 NY/SF $184K – $218K • Offers Equity Tier 2 US Average $160K – $190K • Offers Equity The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience, and location. Additional benefits are shared as part of the job posting. Overview(https://jobs.ashbyhq.com/ashby/bf3a9621-0ff5-4f6a-a90d-081562d4dad2)Application(https://jobs.ashbyhq.com/ashby/bf3a9621-0ff5-4f6a-a90d-081562d4dad2/application) Hello! I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring a Director of Support Engineering in AMER. As Ashby grows, our customers’ workflows, integrations, and technical environments become more complex. Support Engineering is the bridge that helps frontline Support investigate those issues, helps Engineering focus on confirmed defects and roadmap work, and turns technical customer issues into improvements across the product and support experience. We’re looking for a leader to shape that bridge at scale. You’ll lead through a Support Engineering Manager and their team, partner closely with Support, Product, and Engineering leadership, and define the...