Analyst

Job Summary

Skip to main content. View More Jobs Analyst Mumbai, Maharashtra, India Trending Job Description Job Description: As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Answering incoming calls from customers in a professional and courteous manner. - Listening actively to customers and asking probing questions to fully understand their needs and concerns. - Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. - Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. - Documenting all customer interactions and details of inquiries, issues,...