Senior Process Manager

Job Summary

Skip to main content. View More Jobs Senior Process Manager Pune, Maharashtra, India Trending Job Description At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice contact center is the heart of our customer interactions, and we are looking for a Senior Manager to lead our dedicated team. If you have a passion for customer satisfaction, team leadership, and operational excellence, we want you on our team. Position Summary: The Senior Manager, Inbound Voice Contact Center, will oversee the daily operations of our inbound contact center. This role requires a dynamic leader who can manage and motivate a team of supervisors and agents, ensure customer satisfaction, and drive continuous improvement in service delivery. The ideal candidate will have a strong background in contact center management, excellent communication skills, and a strategic mindset. Key Responsibilities: 1. Leadership & Team Management: - Lead, mentor, and develop a team of supervisors and contact center agents to ensure high performance. - Foster a positive and inclusive work environment that encourages teamwork and continuous improvement. 2. Operational Management: - Oversee the daily...