CST - Associate - Social CST

Job Summary

🍪 Dismiss Privacy Notice This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Dismiss CST - Associate - Social CST Noida, Uttar Pradesh Operations & Support – Customer Service Team (CST) / Full-time Employment / On-site apply for this job(https://jobs.lever.co/paytm/84ffd393-c82b-484c-9a88-9f9ddef1b720/apply) About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team: Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the merchants via chat/call. ● Oversee day-to-day management of campaigns and ensure brand consistency. ● Ensure...