Senior Customer Support Operations Readiness Program Manager

Job Summary

.png?1769559152) Back to jobs New Senior Customer Support Operations Readiness Program Manager San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States Apply In the 1960s, NASA’s Mission Control transformed spaceflight from isolated acts of engineering into coordinated systems of execution. Every launch depended on hundreds of interconnected decisions across engineering, communications, operations, and risk — all synchronized with precision under intense pressure. Mission Control’s real achievement wasn’t simply reacting to problems; it was building the operational readiness systems that made complex missions possible in the first place. As Mercury continues to scale, we’re looking for an Operations Readiness Program Manager to help operationalize and continuously improve the systems that keep Customer Support aligned, prepared, and informed through constant change. This role sits at the center of customer support impacting initiatives — partnering across Support, Product, Risk, Engineering, and Enablement to ensure launches, tooling updates, workflow changes, and operational initiatives are introduced thoughtfully and executed smoothly. You'll drive and continuously improve the operational rhythms that keep teams coordinated, from readiness planning and dependency management to...