Senior Process Manager

Job Summary

View More Jobs Senior Process Manager Mumbai, Maharashtra, India Be the First to Apply Job Description Transport Surveillance L3 / SME Key Responsibilities Transport Surveillance and Restoration - Monitor and analyze alarms through Assure1, ZDAF, vendor EMS/NMS and Salesforce. - Perform L3 troubleshooting across DWDM, CWDM, OTN, SDH/SONET, Carrier Ethernet and optical backhaul networks. - Troubleshoot LOS, LOF, AIS, RDI, OTU/ODU defects, BER/FEC errors, optical-power degradation, communication failures and repetitive alarms. - Analyze Rx/Tx power, span loss, OSNR, Q-factor, BER/FEC, protection status and performance counters. - Identify whether the fault resides with the network element, fiber span, card/port, OSP, field cabling, power, software or upstream/downstream network. - Coordinate restoration with Transport Engineering, IP Network, Field Operations, OSP, Event Management and vendor teams. - Support traffic rerouting, protection switching, circuit grooming, cross-connect validation and emergency restoration. - Lead technical troubleshooting during major outages, bridges and war-room discussions. - Review noisy nodes, repetitive alarms and Top-Talker spans and recommend permanent corrective actions. TAC and Advanced Technical Support - Act as the internal escalation point for complex incidents that cannot be resolved by...