Job Summary
🍪 Dismiss Privacy Notice This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Dismiss CST - Executive/Associate - Paytm Travel (Flights) Bengaluru, Karnataka Operations & Support – Travel - Customer Service Team (CST) / Full-time Employment / On-site apply for this job(https://jobs.lever.co/paytm/74ce5d90-26b5-41b5-81dc-2ba5b862da60/apply) About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary:We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: Customer Experience: Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. Operational Excellence: Implement process improvements and best practices to enhance team productivity and...
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