Associate System Analyst,Senior Associate

Job Summary

Click '' to confirm you are giving consent to cookies being used.LEARN MORE(http://www.statestreet.com/about/careers/regional-privacy-notices.html) Introduce Yourself Associate System Analyst,Senior Associate time left to apply End Date: August 31, 2026 (13 days left to apply) Primary Purpose of Position: Provide customer service and frontline support for clients subscribing to Charles River’s suite of SaaS Operations including Application Management, Hosting, CRN/FIX, and/or Compliance Services. Essential Functions: Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients. Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools. Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a “five 9’s” level of service availability. Escalate and track issues which exceed the scope of the frontline support capability. Ensure all internal SaaS Operations tracking systems and documentation are accurate and current. Provide periodic off-hours support. Non-Essential Functions: Perform other duties as assigned. Requirements and Qualifications: A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required. A minimum of...