Job Summary
(https://jobs.ashbyhq.com/ashby) Support Engineering Manager - Americas Location Remote - US; Remote - Canada Employment Type Full time Location Type Remote Department Customer Success Customer Support Compensation US - Remote$130K – $160K • Offers Equity Canada - Remote CA$130K – CA$160K • Offers Equity NYC, San Francisco$150K – $175K • Offers Equity The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience, and location. Additional benefits are shared as part of the job posting. Overview(https://jobs.ashbyhq.com/ashby/f2ba7c39-e5cb-47aa-8b80-74c0426725b7)Application(https://jobs.ashbyhq.com/ashby/f2ba7c39-e5cb-47aa-8b80-74c0426725b7/application) Hello! I’m Allie, Head of Support at Ashby. I’m excited to share that we’re hiring our first Support Engineering Manager in AMER. Support Engineering is the technical bridge between frontline Support, Product, and Engineering. The team investigates complex product and customer issues, helps confirm which problems truly require code changes, and enables the broader Support organization to resolve more issues independently. We’re looking for a hands-on leader to make that bridge stronger as the function grows—aligning technical rigor with Ashby’s broader standards for customer success. This is not a traditional Support Manager role. You’ll manage and mentor Support Engineers, stay close to complex...
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