Process Improvement, MD

Job Summary

Click '' to confirm you are giving consent to cookies being used.LEARN MORE(http://www.statestreet.com/about/careers/regional-privacy-notices.html) Introduce Yourself Process Improvement, MD time left to apply End Date: August 31, 2026 (13 days left to apply) ROLE OVERVIEW We are hiring a Managing Director to lead the strategy, delivery, and enterprise‑scale adoption of agent‑based automation across global financial services operations. This role sits within the Global Delivery Simplification organization and is accountable for transforming how complex, control‑intensive operational processes are executed using agentic AI in a highly regulated environment. The Managing Director will own the end‑to‑end product portfolio for agent‑driven solutions across Fund Accounting, Middle Office, Transfer Agency, and Custody, with full accountability for value realization, risk posture, and sustained operational performance at scale. This role combines senior product leadership, people management, and executive‑level stakeholder accountability, requiring strong judgment, organizational influence, and ownership of outcomes well beyond initial delivery. ROLE PURPOSE The Managing Director leads multiple cross‑functional PODs responsible for conceiving, delivering, scaling, and governing agentic AI solutions across core business services including Fund Accounting, Middle Office, Transfer Agency, and Custody. The role is accountable for enterprise‑level product strategy, investment prioritization, roadmap governance, and value realization of agent‑based automation, ensuring solutions deliver material operational...