Job Summary
Careers Customer Experience Customer Success Specialist remote type Hybrid Meet the Team: The Custo mer Expe rience Cu stomer Success Spe ci alist at Splunk is a critical team member responsible for the technical health and success of our customers’ adoption journey. You will bring your deep product knowledge to advise customers on their platform health, providing guidance on Splunk Enterprise and Splunk Cloud adoption and technical best practices to ensure customers remain successful and realize the full value of their investment in Splunk. As a Splunk Customer Experience Customer Success Specialist, you will support our customers on their adoption journey through proactive platform health assessment, advisory and management of customer escalations. Your Impacts: Act as point of contact for technical health issues and escalation management for enterprise customers. Deliver customer onboarding guidance, enablement planning, administration and management workshops. Provide guidance, planning and recommendations for the overall technical health of a customer's Splunk environment. Monitor the overall health of customer environments considering cases, critical issues, outages and ongoing projects, and conduct diagnostic health checks as needed. Advocate internally for customers to facilitate the resolution of customer issues through coordination of efforts among Splunk’s internal organizations (technical support, services, sales, product...
Unlock Full Details & Apply
Sign in to view the full job description, apply directly on the company portal, and save this job to your AI tracker.
Sign In to Apply