Manager, Care Account Recovery

Job Summary

ExploreEarly CareerIndiaCustomer SuccessGeneral & AdministrativeEngineering, Product, & DesignMarketingSalesRetailStrategic Cuisines LocationsAll LocationsAustraliaCanadaIndiaIrelandTaiwanUKUS See all jobs Life At ToastInclusion & ImpactEmployee NetworksToast.orgOur BenefitsFAQBlogLife at Toast BlogToast Tech BlogAwardsLeadershipNews Your Settings Kiosk mode Manager, Care Account Recovery Customer Success Manager, Care Account Recovery R14783 Bengaluru, Karnataka, India Customer Success Add to favorites View favorites Toast is driven by building the restaurant platform that assists restaurants in adapting, gaining control, and returning to what they do best: building the businesses they love. As a Manager for Toast’s Account Recovery team, your role is pivotal in supporting the productivity, compliance, and overall success of this specialized Care function. This team is responsible for securely helping customers regain access to their accounts, including MFA resets, MFA disables, and email address changes, while upholding strict security protocols and delivering a seamless customer experience. About this roll (Responsibilities) Manage, coach, and performance-monitor a team of Account Recovery Agents, ensuring accuracy, compliance, and SLA adherence. Train and develop team members on verification protocols, security tools, and evolving account recovery processes. Maintain open communication with agents, addressing concerns and ideas,...