Job Summary
Zoom uses cookies on this site to improve performance, for analytics and for personalization.Please see ourCookie Policyfor d etails and information on how to adjust your cookie s settings.As a candidate for employment at Zoom, your personal data can be processed as described in our Privacy Policy. Zoom Careers Home Product Adoption Expert - Contact Center time left to apply End Date: August 20, 2026 (3 days left to apply) Position Overview We are seeking a Product Adoption Expert – Contact Center to drive deep product adoption and maximize business value for Zoom Contact Center across our customer base. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across contact center customers, while being deployable for high-impact, high-complexity engagements. This is a specialist role for someone who has lived inside contact center platforms — deploying, administering, or driving adoption on tools such as RingCentral, Dialpad, Amazon Connect, NICE inContact/CXone, Five9, Genesys, or Talkdesk — and understands the operational realities of running a CCaaS environment. Key Responsibilities...
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