Customer Success Engineer - II

Job Summary

Customer Success Engineer - II Pune, Maharashtra Customer Success & Pro Serv – Support / Full-Time / On-site apply for this job(https://jobs.lever.co/mindtickle/166a3fea-6a19-48da-9a7d-bbff7d3c2f95/apply) Who we are Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the 1 sales onboarding and training product. Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire)(https://www.prnewswire.com/news-releases/mindtickle-named-ai-based-sales-solution-of-the-year-in-2025-artificial-intelligence-breakthrough-awards-program-302492422.html), and a Gold Stevie Award for Sales and Customer Service (Mindtickle(https://www.mindtickle.com/news/mindtickle-announces-appointment-of-veteran-marketing-leader-as-cmo/))- recognition of our dedication to both product excellence and outstanding customer support. Job Brief Mindtickle is hiring an experienced Customer Support Engineer - II to join our Customer Support Engineering team and become the technical heartbeat behind a global enterprise SaaS platform and our award-winning AI solutions. In this role, you will troubleshoot and resolve complex issues in a distributed system across backend services, APIs, data platform, UI interactions, and AI-powered solutions. This role demands a strong working knowledge of cloud fundamentals: debugging of distributed systems, querying and analyzing...