Senior Manager, Group Financial Crime Compliance Fiserv Operations

Job Summary

Introduce Yourself Senior Manager, Group Financial Crime Compliance Fiserv Operations Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. ROLES AND RESPONSIBILITIES AML Systems & Operational Support Oversee and manage the team to deliver daily support for AML solution-related issues, including: Suspicious Transaction Monitoring & Reporting (STR) Watch List Filtering (WLF) Real-Time Screening (RTS) Customer Due Diligence (CDD) Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations. Act as the main contact and guide AML users with business-related system issues and queries. Assess change requirements from Business Owners and manage the change process Escalate critical incidents to the Business Owner that may impact business operations. Escalate high-impact system issues to the System Owner/ Application support team to ensure timely resolution and system availability. Support migration of...