Quality Engineer

Job Summary

Careers Quality Engineer remote type Hybrid Role Summary As a Customer Quality Engineer (CQE) at Cisco, you will serve as a high-level technical authority and strategic partner for our most critical customers. In this role, you will bridge the gap between the Engineering, Global Supply Chain, and Customer Experience organizations. You will be responsible for driving proactive quality strategies as the customer’s advocate, leading high-impact failure investigations, and influencing executive stakeholders through data-driven insights to ensure the reliability and performance of Cisco’s global install base. Key Responsibilities Strategic Quality Engagement: Develop and drive a customer-centric hardware quality engagement model for strategic accounts, ensuring end-to-end visibility and transparency on all quality-related matters. Executive Technical Leadership: Lead monthly external hardware quality performance deep dives, providing actionable metrics, comprehensive issue summaries, and expert-level Root Cause Analysis (RCA) discussions for key customer stakeholders. Cross-Functional Orchestration: Coordinate complex customer communications regarding corrective and customer mitigation actions (ECO, PCN, Field Notice), serving as the primary liaison between Account Teams, CX, Operations, Quality, and Engineering for these issues. Field Mitigation & Remediation: Lead field remediation actions for high-impact events in key customer’s networks. Monitor customer’s in-service and early-life failure activity, and execute tailored mitigation strategies for large-scale,...