1. General Rule

Premium products are priced at nominal one-time fees (starting from ₹99). Since these detailed analyses and products are purely digital, generated in real-time and delivered instantly upon payment, they are classified as "consumed" immediately upon creation.

Strictly no refunds, returns, or cancellations are offered once the analytical report has been successfully generated and delivered to your in-app account dashboard.

2. Exceptions Where Refunds Are Considered

We may review and process refunds on a case-by-case basis under the following technical scenarios:

• Duplicate Payments: When you are mistakenly charged twice for the exact same report due to payment gateway delays or double-clicks.
• Technical Failures: When a payment is successfully completed and debited but our service suffers an internal backend error or crash, preventing the report from generating.
• Legal Directive: Any case where a refund is ordered or directed by a competent regulatory authority, bank partner, or court.

3. Non-Refundable Scenarios

For clarity, refund requests will be summarily denied in the following circumstances:

• A change of mind or subjective decision to stop using the tool after completing the checkout.
• Dissatisfaction with the actual numerical ATS score, keyword suggestions, or structural recommendations delivered.
• Failure to secure job interviews, recruiter callbacks, or employment offers following resume optimization.
• Uploading an incorrect, incomplete, out-of-date, or corrupted CV file by mistake after the analytical report has already been delivered.
• ISP/Internet connectivity disruptions or client-side browser issues that occur after the report has been successfully written to your dashboard database.

4. How to Submit a Refund Request

If you meet one of our eligible exception criteria, please submit an official refund request via email:

5. Review and Disbursement Timeline

Once a refund application is submitted, the workflow proceeds as follows:

• Review Phase: Our technical and billing teams will audit the transaction logs and respond within 3 to 5 working days.
• Approval & Initiation: If approved, we will initiate the refund directly through Razorpay back to your original source payment method (UPI, net banking, or card).
• Bank Settlement: Depending on banking networks and payment nodes, the refunded amount generally reflects in your bank statement within 5 to 7 working days after transaction initiation.

6. Razorpay Dispute Resolution

If you feel a billing dispute remains unresolved, you have the option to raise a dispute case directly through Razorpay. Please note that Razorpay policies require users to contact Nityaved first and allow a reasonable resolution timeframe before escalating disputes to payment networks or card issuers.